The introduction of voice over IP traffic and real time video traffic onto a data network creates a new level of complexity which presents new support and management challenges. Unless the network and applications traversing it are operating at peak performance, it can be difficult – if not nearly impossible – for an organization to realize the benefits of their UC investment. The UC Management services offered by VITAL help businesses maximize their Cisco®Unified Communications investment by improving system and application availability and reducing operational costs.
As a Cisco Managed Services Master Partner with the Cisco Powered Managed Unified Communications designation, VITAL has demonstrated its ability to support Cisco’s advanced UC technologies with established ITIL® processes, practices and tools.
VITAL’s UC Management service consists of four service elements which have been combined to deliver optimal operational support for organizations utilizing Cisco’s Unified Communications solutions. Customers receive the following service elements with the UC Management Service:
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As a VITAL customer, you can expect immediate responses and turnaround times. We return calls in just minutes, quotes in just hours, and always guarantee our work. Our staff is highly certified to recommend and deploy the technology solution that fits your company and project.