The introduction of unified communications (UC) traffic onto a data network
creates a new level of complexity and presents new support and management
challenges. To realize the benefits of UC, the converged network and
applications traversing it must operate at peak performance. The Unified
Communications Management service offered by VITAL Network Services
helps businesses maximize their Cisco^® Unified Communications investment by
improving system and application availability and reducing operational costs.

As a Cisco Managed Services Master Partner with the Cisco Powered Managed Unified Communications designation, VITAL has demonstrated its ability to support Cisco's advanced UC technologies with established ITIL^® processes, practices and tools. VITAL's UC Management service consists of four service elements which have been combined to deliver optimal operational support for organizations utilizing Cisco’s Unified Communications solutions.  Customers receive the following service elements with the UC Management Service:

• Fault Management - 24x7 remote monitoring and problem resolution
• Performance Management - 24x7 remote monitoring of performance using pre- defined thresholds and trends
• Remote Telephone Support - Access to VITAL’s Technical Support Center for feature and functionality questions as well as troubleshooting
• Critical Patch Updates  - System updates of critical patches released by the manufacturer

For an additional fee, the following optional services may be included with the Unified Communications Management Service.

• Remote MACDs Onsite Field Support - Remote administration of moves/adds/changes/deletes
• Onsite Field Support - Onsite FE for part replacement available 24x7x4, 8x5x4 or 8x5xNBD

By applying 24/7 monitoring, management and knowledgeable support to the Cisco UC devices, applications and the underlying infrastructure, VITAL's UC Management service helps ensure high availability of the UC services to simplify communications and
increase productivity. View the datasheet or contact us to learn more.