VITAL delivers
onsite service to customers throughout North America
and has developed a scalable field service model using
both internal field engineers and Authorized Service Providers
(ASPs) to serve our customers professionally and ensure
the highest quality of service delivery.
An ASP is an individual or company that has demonstrated
a solid understanding of networking, possesses the tools
necessary to complete service calls, and has successfully
completed VITAL's ASP training courses on our call procedures,
ASP expectations and commitment to quality. To ensure consistent
quality and service excellence, we hold our ASPs to the
same high standards we expect of our internal field force
and expect them to meet their commitments, possess excellent
customer relations skills and project a professional image.
VITAL's ASPs play a very important role in the delivery
of quality service to our customers to augment our internal
field resources. If you or your company is interested in
becoming a VITAL ASP, please submit
an application. Your
application will be reviewed and a representative will
contact you to discuss the program in further detail.
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