VITAL
NETWORK SERVICES AND TELCO SYSTEMS SIGN MEMORANDUM
OF UNDERSTANDING
VITAL to become Telco Systems
Primary Service Provider
CLEARWATER, Florida and FOXBORO,
Massachusetts -- September 23, 2002 -- VITAL Network Services,
Inc., a multivendor provider of worldwide network
lifecycle services, and Telco Systems, Inc., a leader
in network edge technology and IP switching platforms,
today announced they have signed an agreement to
establish a long-term business relationship whereby
VITAL will perform installation and maintenance services
for Telco Systems worldwide.
As part of this agreement, VITAL will become Telco
Systems primary service provider for the entire Telco
Systems line of products. VITAL will provide on-site
installation services, 24x7 remote and onsite maintenance
services, as well as logistics services for both the
Enterprise and Carrier marketplaces.
"Telco Systems is dedicated to providing our
customers with the highest quality products and understands
that the installation and maintenance experience our
customers have with our products affects their overall
satisfaction with our company," said Dave Boulos,
VP of Product Line Management for Telco Systems. "By
utilizing VITAL as our primary service provider, we
will be partnering with a company with a proven service
and support infrastructure that has demonstrated our
same high-level of commitment to ensuring customer
satisfaction."
"We are pleased to begin providing services for
Telco Systems products," said John Koehler, president
and CEO of VITAL. "With our history of 24x7 support
and on-site service capabilities in the US and major
cities throughout the world, supporting Telco Systems
products fits well into our multivendor support strategy.
We look forward to a long and mutually beneficial relationship
with Telco Systems."
About Telco Systems
Based in Foxboro, Massachusetts, Telco Systems combines
over 25 years of experience in carrier solutions
with a rapidly expanding portfolio of enterprise
solutions. Telco Systems provides industry leading
solutions for 10/100 Mbps and Gigabit Ethernet over
fiber, VDSL solutions for the MTU/MDU market, the
broadest possible range of multi-layer IP platforms,
and the company's EdgeLink family of integrated access,
multi-service access and multi-service broadband
transport products for seamless migration from circuit-based
equipment to emerging packet and cell technologies.
Telco Systems is a wholly owned subsidiary of BATM
Advanced Communications. BATM (London stock exchange
ticker symbol: BVC) is a worldwide leader in designing
and supplying IP packet-based systems, such as high-capacity,
self-routing switches with extensive QoS.
For more information, please visit Telco Systems'
web site at www.telco.comand
BATM Advanced Communications' web site at www.batm.com.
About VITAL Network Services
VITAL Network Services, a global multi-vendor, multi-technology
support provider, delivers world-class network support
services to large enterprise customers, network equipment
manufacturers, integrators, value-added resellers,
distributors, and carriers around the world. VITAL's
comprehensive portfolio of data, voice, and video
network services helps customers realize the full
value of their network by addressing all facets of
the network lifecycle including network design and
planning, integration, training, maintenance, and
proactive monitoring. With its own technical staff
and over 3000 authorized service provider technicians
located throughout the world, VITAL provides on-site
service in more than 60 countries across six continents.
VITAL provides round-the-clock support for over 2000
customers from its operations centers in the US and
England. Corporate headquarters are located in Tampa,
Florida with sales and field support organizations
throughout the world. More information about VITAL
and its services is available at www.vital-ns.com,
or by calling 1-888-248-4825 (U.S. and Canada) or +1-813-818-5100
worldwide.
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